Important COVID-19 Information
Beginning July 12, 2021:
We will begin the transition from fully curbside to hybrid! Below highlights the details of what this entails from our client’s perspective:
Client Guidelines for LVAH Hybrid Reopening
Masks are to properly worn at all times when in the building. Properly worn masks are to cover the nose and chin. If you are unable to wear a mask for any reason, including religious reasons or personal choice, you are welcome to schedule your visit curbside. Vaccination status does not preclude wearing a mask in our building. Please do not make this a controversy. The only infectious disease we want inside is KINDNESS.
All vet assist visits and nurse visits, as well as all medication and food pick-up will be done curbside.
- Please call the office from the parking lot upon arrival. You will be given instructions on where and when to enter the building.
- Please go directly to your designated exam room when asked to enter. Please remain in the seating area of the exam room, a nurse will join you shortly to take a brief history.
- After the doctor examines your pet, please remain in the exam room until a nurse comes to take your pet to the treatment area for vaccines, blood or any other exam related procedures. In order to maintain proper indoor social distancing guidelines, all procedures will be performed outside the exam room.
- When your pet returns, please wait in the exam room with your pet. The doctor may return with further information or to answer any questions.
- Please continue to remain in the exam room, checkout will be done in the exam room.
- After checkout, please directly exit the building through the door you entered.
Thank you for caring about our health and safety as we care about yours. We look forward further relaxing these guidelines in the future with experience and continuing expert advice.
The ongoing pandemic has indelibly changed our lives and the way that we will be able to treat our patients here at LVAH. Over the past few months several factors have come together to form the perfect storm that has resulted in reduction of staff to the extent that it has become difficult to maintain the caseload we have been seeing since the spring. Sadly, for the first time in our long history, we have had to put a hold on seeing new clients and patients until we are able to staff up to levels prior to the pandemic. Additionally, we will have to shorten our hours of operation in order to avoid overburdening our doctors and staff.
Rest assured, we will continue to focus on the safety of our clients and staff, and as such, curbside visits will continue well into next year. There is no definitive end date at this time. With this, please understand that curbside visits are sometimes challenging on our part, and do not always start and finish in the time allotted. We ask that you be patient and understanding of factors that are beyond our control, and advise that you not schedule visits to our hospitals around the time of other time-sensitive commitments and allow us the needed time to work carefully and thoroughly with your pet.
Lastly, a few words regarding vaccines. Please remember that vaccine due dates are not the same as expiration of immunity. Most every vaccine provides excellent immunity beyond the booster due date. The emphasis for yearly exams is the exam itself, not the vaccines. It is an opportunity to review the individual needs for each patient and develop a plan specific for that patient. Due to high demand for our available appointment time, not all preventative care exams will be able to be scheduled on the yearly anniversary date. We will prioritize these appointments for those who have rabies vaccines that are expired or about to expire since this is a legal issue, and patients who will be boarded and need boosters to meet entry requirements.
There is no doubt that we all pray for a quick end to this pandemic and an assurance of our collective safety and return to a normal life. We are resilient, and we will get there. Until then, let’s continue to work together and care for each other as we’ve all been doing for the common goal.